Returns/Refunds – Star Wheeler

The Customer shall be entitled to cancel the Contract, return the Goods and receive a full refund (or where the goods have not been paid for, full credit), provided that the Goods have not been used in any way, have not been mounted on a rim or have not been driven on, with the packaging materials still intact and are in the same good condition in which they were received by the installer or customer.

For an early cancellation, where the goods haven’t left the warehouse, there will be no deduction from the customer. Otherwise, the Customer shall be responsible for the costs of returning the Goods and shall indemnify Star Wheeler for demand against all and any such costs. Star Wheeler retains the right to charge the customer for any direct costs associated with the return of the goods.

No additional restocking charge or administrative charge will be added. Star Wheeler customer service center can be contacted for an accurate cost on returning goods as costs may vary depending on product specification and location.

Please note, products purchased under a special and time limited offers, cannot be returned.

Refunds will be done only through the Original Mode of Payment.

Refunds will be made back into the same credit card, the refund will be actioned in 10 working days time.

Kindly be careful of your selection at all times. Contact us if you need any information